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FREQUENTLY ASKED QUESTIONS

ABOUT GrandEssex.com

What is GrandEssex.com?

GrandEssex.com is online grocery shopping and delivery service. All orders are fulfilled by Grand&Essex market located in Bergenfield, NJ .

How does the online ordering work?

You place your order

  • Add products to the shopping cart
  • Pick the delivery date
  • Checkout

We work on it

  • Our personal shoppers put together your order
  • You get a email or call with questions about product options and availability (optional)
  • We scan all the items from your physical shopping cart
  • We charge the exact order amount to your credit card
  • We deliver your order

Where do you deliver?

Teaneck, Bergenfield, New Milford, Englewood, Tenafly, Fair Lawn, Fort Lee, Passaic, Clifton, Upper Manhattan, Bronx, Riverdale. We will be adding more areas in the near future. Please use our zip code lookup to see if we deliver to your area.

See if we deliver in your area

You can always place an order for an In-Store Pickup from our Bergenfield location:

Grand&Essex
89 New Bridge Rd
Bergenfield, NJ 07621

What is your delivery schedule?

Orders placed before 7 AM – will leave for delivery after 12 PM
Orders placed between 7 AM and 1 PM – will leave for delivery after 4 PM
Orders placed after 1 PM – will leave for delivery the following day after 12 PM

Friday & Erev Yom Tov orders should be submitted no later than 8:00 AM

What are your hours?

You can place your order 24 hours a day. The deliveries happen throughout the day during business hours.

Inventory and Prices

What is the Shechita of your meat?

We sell only Glatt Kosher beef and lamb.

What is the delivery fee?

The base service fee is $4.95. See details on delivery info page

About My Order

When is my credit card being charged?

It's charged in the store, once we process your order and calculate your final total

What happens if the item on my order is out of stock?

If requested, we may substitute with other products. You will receive the phone call from store (optional)

How do I make a change to my order?

You can request changes to your order if it was not processed yet. Contact the store manager here

How do I report a problem with my order?

Please contact the store manager here in case you have any problems.

How do I review my receipt?

You will get the regular store receipt with your delivered order.

How do I return items?

Either drop it off at one of our stores or we can have someone pick it up

Have more questions?

Please contact us! We’re more than happy to help.